FAQ

What types of products do you offer?

We specialize in premium cycling gear for enthusiasts worldwide. Our product range includes high-quality bicycles, performance cycling clothing, and reliable parts and components—everything you need to build, upgrade, and maintain your bike.

Do you ship to my country?

We proudly ship worldwide from our US headquarters! However, we currently cannot ship to Asia or select remote regions. If you have a specific question about your location, feel free to contact us.

What are my shipping options?

We offer two convenient shipping methods to get your gear to you:
• Standard Shipping ($12.95): Processed in 1-2 business days and delivered via DHL/FedEx in 10-15 days. Includes tracking.
• Free Shipping: Available on orders over $50. Processed in 1-2 business days and delivered via EMS in 15-25 days.

How long will my order take to arrive?

After a quick 1-2 business day processing period, delivery times depend on your chosen method. Please note that delivery times may vary slightly due to customs processing in your region.

Do you provide tracking information?

Yes! For all orders, we provide tracking information via email as soon as your package ships from our facility at 3574 Oak Drive, Albany, US.

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure and convenient checkout.

Are there any hidden fees or import duties?

The price you see at checkout is what you pay for the product and shipping. Please be aware that your local customs office may impose import duties or taxes, which are the responsibility of the recipient and are not included in our prices.

What is your return policy?

We stand behind our gear. If you are not completely satisfied, you may return unused items in their original packaging within 15 days of delivery for a refund or exchange. Please contact our customer service team to initiate a return.

My product arrived damaged. What should I do?

We take great care in packaging your order, but sometimes things happen in transit. If your item arrives damaged, please contact us immediately at [email protected] with your order number and photos of the damage, and we will make it right.

How can I contact customer service?

Our team of cycling enthusiasts is here to help! Reach out to us anytime at [email protected]. We’re passionate about cycling and committed to providing the support you need.